HELIX International supports its software and its users with telephone support, web sessions, the Internet, emergency and remote administration services. User questions are most always answered on the first call, by qualified technicians, support team and developers. Software issues are logged and referred to the development team where they are resolved, usually in the next monthly software update. We provide detailed user manuals in electronic format and a robust integrated user help system as part of the basic software. Further, we provide unlimited toll free telephone support, on-site training, and web-based supplemental presentations.
We offer phone support for our customers. Our administrators, programming experts and knowledgeable staff can help with any problem that arises, and we will not be satisfied until it’s resolved! Please contact sales for SLA’s for existing premium support if you have not already purchased it.