For better than two decades, HELIX has successfully addressed Enterprise Content Management (ECM) support challenges. HELIX Managed Services steers you clear of trouble before it happens. Your ECM systems stay operational, up to date, and fully engaged under the system administration of our industry experts and trained staff. We also cover you with an industry-leading level of support options.
HELIX support and system administration functions on three levels; the app level, the hypervisor hardware level, and the workflow level. At the app level, HELIX offers expert management of your ECM solutions. As the hypervisor level HELIX supports and manages your ECM environment. Finally, at the workflow level, HELIX can administer your workflows. This support comes through the managing and generation of documents and reports. HELIX also oversees your business processes.
Solutions Across All Industries
Peace of Mind
Our Managed Services and support options are tailored to your needs. You’ll gain peace of mind that your ECM systems and data are safe and secure, and at a support level tailored for your needs.
From content evaluation and migration to cross-repository searching; licensing evaluations to legacy ECM system retirements; HELIX is ready to deliver the advantages of a holistic, fully integrated approach to ECM. Our experience covers a wide range of current and legacy systems, including mainframe applications, such as OS/390, Z/OS and I/OS; distributed platforms, such as Windows and UNIX; and mid-range systems, such as AS/400.
Managed Services Highlights
Remote 24/7 Monitoring and System Alarms
Proactive Remote Administration
MARS Watcher (alerts, document creation management, processing, and archiving)
Extensive Online Documentation