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Managed Services

Managed Services – Helix International

Three-Tier Support

For better than two decades, Helix International has successfully addressed Enterprise Content Management (ECM) support challenges. HELIX International ‘s Managed Services steers you clear of trouble before it happens. Your ECM systems stay operational, up to date, and fully engaged under the system administration of our industry experts and trained staff. We also cover you with an industry-leading level of support options. Helix International support and system administration functions on three levels; the app level, the hypervisor hardware level, and the workflow level. At the app level, Helix International offers expert management of your ECM solutions. As the hypervisor level Helix International supports and manages your ECM environment. Finally, at the workflow level, Helix International can administer your workflows. This support comes through the managing and generation of documents and reports. Helix International also oversees your business processes.

Peace of Mind

Our Managed Services and support options are tailored to your needs. You’ll gain peace of mind that your ECM systems and data are safe and secure, and at a support level tailored for your needs. From content evaluation and migration to cross-repository searching; licensing evaluations to legacy ECM system retirements; Helix International is ready to deliver the advantages of a holistic, fully integrated approach to ECM. Our experience covers a wide range of current and legacy systems, including mainframe applications, such as OS/390, Z/OS and I/OS; distributed platforms, such as Windows and UNIX; and mid-range systems, such as AS/400.

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Health Care Content Management

Your mission is to deliver quality patient care. The Helix International’s mission is to keep your challenge and your cost down. Helix International can improve your throughput and allow you to focus more time and resources on health care, and less on administration. Our Helix International Managed Services offers seamless integration with electronic health records and with your practice management software. Your clinical, administrative, workflow, and security concerns are greatly reduced with our Managed Services and our 24/7 support. HIPAA compliance requires more and more office resources. Any breach of secure records and failure of compliance with security requirements can be very costly. Helix International ECM (Enterprise Content Management) offers solutions to these needs and more. Our predictive support identifies problems before they can occur.

Retail Company Content Management

Helix International’s Managed Services empowers retail companies to improve workflows, capture paper or electronic business documents, and incur staff productivity gains. Our Enterprise Content Management solution offers file encryption, secure storage, storage of sensitive employee information, data acquisition, indexing, and document retrieval. All of this across a wide range of departments, such as human resources, accounts payable, contract management and other content-heavy departments. Helix International’s ECM allows you to easily store, access, manage, retrieve, and edit all of your documents. Your document creation and retrieval, workflow, indexing, and security functions are greatly improved with our Managed Services and our 24/7 support.

Media Company Content Management

The Media and Entertainment industry is no stranger to large and expensive data losses. Pirating, hacking; there’s all kinds of theft of intellectual property that puts you at risk. Cyber security is a major concern for every company in your industry Helix International can improve your throughput and allow you to focus more time and resources on your business, and less on administration. Your document creation and retrieval, workflow, indexing, and security functions are greatly improved with our Managed Services and our 24/7 support.   At Helix International Managed Services we value your security. Our Enterprise Content Management solution helps stymie the attempts of hackers phishing for your sensitive information.

Insurance Industry Content Management

You provide your customers security, peace of mind, and savings. It’s about time your business had the same. Helix International Managed Services for Enterprise Content Management (ECM) can give you exactly that. Helix International is the workflow solution for insurance agencies. You have countless different forms that must be completed, then filed, and then flagged for retrieval. Our Managed Services is simply a better way to accomplish these tasks. Why be vulnerable to wasted time, lost documents, and even fines for non-compliance? Helix International can improve your throughput and allow you to focus more time and resources on your business, and less on administration. Your document creation and retrieval, workflow, indexing, and security functions are greatly improved with our Managed Services and our 24/7 support.

Financial Enterprise Content Management

Helix International Managed Services offers our financial institution clients a robust solution of Enterprise Content Management (ECM) services. We free you up to work your business, as opposed to being tied-up with paperwork. With your high levels of documentation flows, and frequent customer interaction, Helix International Managed Services for Enterprise Content Management is exactly what you need. Helix International Managed Services offers our financial institution clients a robust solution of Enterprise Content Management (ECM) services. We free you up to work your business, as opposed to being tied-up with paperwork. With your high levels of documentation flows, and frequent customer interaction, Helix International Managed Services for Enterprise Content Management is exactly what you need. Helix International ECM support for financial institutions meets all of these needs and offers so much more. We are leaders in incident support and service requests. Our MARS Watcher provide predictive analysis of incoming files for reports and scanned documents, combined with the best 24/7 support in the industry. We offer content evaluation and migration to cross-repository searching; licensing evaluations to legacy ECM system retirements; Helix International can deliver the advantages of a holistic, fully integrated approach to ECM.

Managed Services Highlights

MARS Watcher (alerts, document creation management, processing, and archiving)

  • Receive and process files New Reports, Documents and scanned images
  • Combine data from multiple locations, departments, companies, and so on
  • Sources / feeds from many sources – ftp, ftps, sftp, LPR, LPD, NDM, MQ, mounts, plus many more
  • Receive and distribute data in various document formats (email, DOCX, XLSX, TXT, PDF, PS, PCL) plus many more
  • Unlock the ability to access your dark data
  • Generation of XML export files
  • Creation of accurate and useful reports
  • Automatic audit and error alerts from data
  • Holistic view into platforms, systems, content repositories
  • Prediction of frequency and notification of exceptions
  • Reconciliation, and processing
  • Many sources in, unified documents based on customized documents out
  • Document templates for reports include images, calculations, and design layout
  • Adhoc OCR for full text indexing, Ad hoc document processing for individual users

Remote 24/7 Monitoring and System Alarms

  • Peace of mind
  • Increased system longevity
  • Never be surprised by system failures

Web Sessions

  • Training on demand
  • New staff quickly up to speed
  • Current staff’s expertise kept current Software Updates
  • Rapid turn-around on updates
  • Little to no system downtime

Proactive Remote Administration

  • Predictive analysis catches problem before they can happen
  • Resolve a problem before you receive a ticket from a business user
  • Backups, patches, and security (among other system admin operations) practically invisible to your users
  • Add new functionality to your system. New reports, new business processes, new document classes.

MARS Reports

  • Prediction Report issued based on rolling multi-month’s data
  • Indexing
  • The data and documents converted into XML-based reports are indexed for storage and information retrieval
  • Information can be searched, retrieved, and used in any format

Capacity Management

  • Your ECM system will never run out of resources
  • Plan for just-in-time system enhancements

Extensive Online Documentation

  • Comprehensive reference and user instructions
  • Answers easy to retrieve and easy to distribute

Onsite Training

  • Optimized productivity from your staff
  • Less down time

Telephone Support

  • On demand help
  • Industry experts and trained support staff with effective answers

Helix International

Helix International is a software and consulting organization that focuses on document and data solutions. Unlocking your content and your data for a cognitive reality.

We focus on Technical Solutions for today’s business problems

Whilst every content management system is unique, the fundamental disciplines of effective document management remain constant.

Helix International has successfully migrated 100s of content management solutions such as:

  • IBM Content Manager On Demand (CMOD)
  • IBM Image Services (IS)
  • IBM Filenet P8 etc
  • Computer Associates CA View / Deliver SAR / Express
  • Hyland On Base
  • BMC CONTROL D
  • ASG Mobius amongst others.

No project has failed!

Our Offices

UNITED STATES
P.O. Box 202 Rockford,
MI 49341

UTAH
12149 Petersen Bluff Drive
Riverton, UT 84065-4046

INDIA
#809 301, Venkoti Building,
Ayyappa Society, Mega Hills,
Madhapur, Hyderabad,
Telangana 500081, India

UNITED KINGDOM
272 Turton Road Bolton BL2
3EF UK

ROMANIA
44 Dezrobirii Street Building 09
Bucharest Sector 6, 060989
Romania

VIETNAM
138 Lê Hồng Phong Phước Tân,
Tp Nha Trang City, Khanh Hoa
650000 Vietnam